{"id":862,"date":"2025-07-04T12:44:28","date_gmt":"2025-07-04T12:44:28","guid":{"rendered":"https:\/\/phenomenon.sg\/dvs1\/?page_id=862"},"modified":"2026-03-12T16:17:05","modified_gmt":"2026-03-12T16:17:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/decorviz.com.sg\/2026\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tFREQUENTLY<\/span>\n\t\t\t\t\n\t\t\t\t\tASKED QUESTIONS<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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About DVS Holdings Pte Ltd <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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What does DVS Holdings do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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DVS Holdings is a Singapore-based company that specialises in office furniture and workspace solutions. We are dedicated to Reimagining Spaces for today\u2019s workplaces by designing and delivering customised desks, workstations, partitions, seating, and storage that enhance productivity, well-being, and aesthetic cohesion.<\/p>

Beyond furniture, we offer a comprehensive range of services including space planning, layout design, 2D and 3D visualisations, renovation works, project coordination, delivery, installation, and after-sales support. All of these are managed in-house to ensure quality, consistency, and a seamless experience from concept to completion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What makes DVS different from other furniture suppliers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are a locally established company with a fully integrated service model that includes space planning, product design, fabrication, renovation, delivery, and installation. Everything is handled in-house, allowing us to provide consistent quality, competitive pricing, and quick turnaround. Most importantly, we focus on Reimagining and tailoring every workspace to reflect the needs, constraints, and aspirations of each client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you offer design and space planning services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Our experienced consultants offer layout planning, space optimisation strategies, and both two-dimensional and three-dimensional visualisations. Our goal is to customise your space with tailored solutions that not only improve functionality but also reflect your brand identity and operational needs.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Products and Customisation <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Are your products customisable? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Our furniture and workspace solutions are fully customisable across virtually every element – from size, layout, finishes, and colours to configurations, accessories, and more. Whether you require individual desks, collaborative zones, or specialised work pods, we will help bring your Reimagined workspace to life.<\/p>

In addition to furniture, our services such as space planning, visualisation, project coordination, and installation are also tailored to suit each client. We customise every aspect of the process to align with your specific space requirements, operational needs, and project timelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What types of materials and finishes do you offer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe offer a wide variety of materials and finishes, including woodgrain laminates, marble-look surfaces, anti-fingerprint textures, matte or glossy finishes, metal frames, glass, acrylic, and fabric panels. Our team will advise on suitable options based on your aesthetic goals, durability requirements, and budget.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you carry European or premium designer brands? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhile our main focus is on customisable furniture, we are happy to source specific items from international or specialist brands when required. This includes ergonomic chairs, acoustic solutions, or other design-focused pieces that complement your space. Our goal is to ensure your Reimagined Space is both highly functional and visually distinctive.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I place a small order, or do you only handle large projects? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe welcome all orders, whether you are purchasing a single item or furnishing an entire office. Our commitment to quality and creativity applies equally to small orders and large-scale projects.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How long is your lead time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Lead time varies depending on the complexity and size of your order. For customised items, it typically ranges from two to four weeks. For standard items that are in stock, delivery can be arranged within a few days. Express delivery options may also be available upon request.<\/p>

At DVS, working around our customers\u2019 timelines is a core value we uphold. We understand that every project is unique, and we will do our utmost to align our schedule with yours to ensure a smooth and timely experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the typical process when engaging DVS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe process starts with a consultation and site assessment, followed by layout proposals, product selections, and a quotation. Once confirmed, our in-house team proceeds with production, delivery, and installation. Every project is overseen by a dedicated coordinator to ensure a smooth and timely experience.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can DVS help with space planning even if I am not ready to purchase yet? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. We are happy to support you in the early stages of your planning. Our consultants can provide layout proposals and advice to help you explore options and visualise how your Space can be Reimagined.<\/p>

In most cases, space planning services, including two dimensional layouts and three dimensional renderings if required, are provided at no additional cost when the project proceeds with us. However, if no order is confirmed, a service fee may be applied to cover the time and resources invested. This allows us to continue offering personalised and meaningful support to every client. We thank you for your understanding!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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While our core focus is on office and commercial spaces, we occasionally support boutique hospitality, caf\u00e9s, and home office projects. If your project aligns with our expertise, we are happy to explore how we can add value through our approach to Spaces, Reimagined.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you use eco-friendly or sustainable materials? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. We prioritise sustainability across both our products and processes. We offer materials such as formaldehyde-free boards, low volatile organic compound laminates, and environmentally certified finishes. We also collaborate with responsible suppliers and actively repurpose surplus materials to minimise waste.<\/p>

As outlined in our website\u2019s Sustainability section, we believe that sustainability is not just a trend but a responsibility. We are committed to doing our part and are continually exploring partnerships with vendors who offer sustainable solutions that balance environmental impact with cost-effectiveness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are your products certified for indoor air quality? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tMany of our products meet E1 or E0 formaldehyde emission standards and comply with local indoor air quality regulations. If your project requires BCA Green Mark or WELL certification, we can propose suitable materials and documentation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can you rework or upcycle old furniture? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. As part of our sustainability commitment, we offer services such as resizing, re-lamination, or upcycling of returned or gently used furniture. These pieces are not resold. Instead, we refurbish and donate them, or pass them on to friends, family, or individuals in need. Our goal is to reduce waste and give useful items a second life in meaningful ways.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Warranty, After-Sales, and Support <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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What kind of warranty do you provide? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOur furniture typically comes with a warranty period of one to five years, depending on the product. The warranty covers manufacturing defects, structural issues, and hardware faults arising from normal use. Warranty terms will be clearly stated in your quotation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if I encounter an issue after installation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You may contact our after-sales support team by phone, email, or WhatsApp. We are committed to supporting our clients beyond the sale and will assist promptly with repair, replacement, or guidance depending on the nature of the issue. You may also click on the \u2018Contact\u2019 tab of our website to reach us, or refer to the shortened information below:<\/p>

  • Phone: Gambas: +65 6753 7877; Ubi: +65 6636 2812; Sungei Kadut: +65 6366 4231<\/li>
  • WhatsApp: +65 8893 1530<\/li>
  • Email: sales@dvs.sg<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Ordering and Payment <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    How do I request a quotation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Please contact our sales team with your requirements. You may share your layout plan, number of users, reference photos, or even a simple sketch. We will prepare a customised quotation and, if necessary, provide layout suggestions and lead time estimates. You may also click on the \u2018Contact\u2019 tab of our website to reach us, or refer to the information below:<\/p>

    • Phone: Gambas: +65 6753 7877; Ubi: +65 6636 2812; Sungei Kadut: +65 6366 4231<\/li>
    • WhatsApp: +65 8893 1530<\/li>
    • Email: sales@dvs.sg<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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      Can I purchase your products online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Unfortunately, we do not currently offer e-commerce through our website. If you are interested in our chairs, desks, or accessories, we encourage you to contact us directly or visit our showrooms. This allows us to better understand your needs and recommend solutions tailored to your space, budget, and design preferences. You may find our showroom addresses and contact details under the \u2018Contact\u2019 tab of our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Do you offer corporate pricing or flexible payment terms? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Yes! We offer volume discounts and payment terms for approved corporate accounts. For small businesses or startups, we are open to discussing progressive payments based on the scope and timeline of the project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Showroom and Contact <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Where can I view your products in person? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      We are more than happy to have you visit our showrooms. Our \u2018Contact\u2019 page has detailed information on the location of our showrooms. Otherwise, please refer to the condensed information below:<\/p>

      DVS@Ubi<\/strong>
      Full range showroom<\/strong>
      Monday to Friday:<\/strong> 9.00 am to 5.30 pm; Saturday, Sunday and Public Holidays:<\/strong> Closed
      81 Ubi Avenue 4, Level\u202f1, Units\u202f24\/25\/26, UB.One, Singapore\u202f408830<\/p>

      DVS@Gambas<\/strong>
      Full range showroom<\/strong>
      Monday to Friday:<\/strong> 9.00 am to 5.30 pm; Saturday, Sunday and Public Holidays:<\/strong> Closed
      7 Gambas Crescent, #01 30\/31\/32, Ark@Gambas, Singapore\u202f757087<\/p>

      DVS@Sungei Kadut<\/strong>
      Chair showroom<\/strong>
      Monday to Friday:<\/strong> 9.00 am to 5.30 pm; Saturday<\/strong>: 9.00 am to 12 noon
      Sunday and Public Holidays:<\/strong> Closed
      18 Sungei Kadut Street\u202f3, Singapore\u202f729149<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      How do I contact your team? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You may click on the \u2018Contact\u2019 tab of our website to reach us, or refer to the condensed information below:<\/p>

      • Phone: Gambas: +65 6753 7877; Ubi: +65 6636 2812; Sungei Kadut: +65 6366 4231<\/li>
      • WhatsApp: +65 8893 1530<\/li>
      • Email: sales@dvs.sg<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        FREQUENTLY ASKED QUESTIONS About DVS Holdings Pte Ltd What does DVS Holdings do? DVS Holdings is a Singapore-based company that specialises in office furniture and workspace solutions. We are dedicated to Reimagining Spaces for today\u2019s workplaces by designing and delivering customised desks, workstations, partitions, seating, and storage that enhance productivity, well-being, and aesthetic cohesion. Beyond […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-862","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/pages\/862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/comments?post=862"}],"version-history":[{"count":67,"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/pages\/862\/revisions"}],"predecessor-version":[{"id":2687,"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/pages\/862\/revisions\/2687"}],"wp:attachment":[{"href":"https:\/\/decorviz.com.sg\/2026\/wp-json\/wp\/v2\/media?parent=862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}